Why Service?
Service is everything to the success of an organisation regardless of the nature of the industry!
Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company.
Service is not just for the frontline staff but for everyone in the company. Thus, studying for a course in service management will provide you with a qualification that is always in demand in all industries and will give you the competitive advantage in your career advancement.
Our Programmes
 Management Programmes |
 Health Services |
 General Services |
News & Updates
New Intakes
Application opens on 1st March for:- Bachelor of Science (Nursing), July 2010 Intake (Starting soon...)
- Bachelor of Science Degrees (all 14 majors, coming soon)
- Master of Health Administration, June Intake
- Diploma in Service Management, July 2009 Intake
- Certificate in Therapy Services, July 2009 Intake
- Certificate III in Aged Care Work, July 2009 Intake
Testimonials
"Service is generally perceived as just a frontline task but in actuality, any service oriented organization in all industries should have the entire company system & processes, policies, etc designed to enable delivery of quality services to the customers by all staff at all levels.
I learnt from this course the entire spectrum required for the effective management of a service oriented organization. For e.g. HR policies to motivate service delivery, understanding of consumer psychology, soft skills of customer communication, etc which could be all integrated to form the foundation of a service excellence company and which make me a much enlightened and efficient Manager in a trading company where service is necessary contrary to common perception."
– Mr. Darby Chow, Logistics Manager, QSS Safety Products
"I am working in a nursing home as a Therapy Aide. After taking the course, it improves my ability to provide support to the elderly in a more effective way and also given me the confidence to handle the seniors in nursing homes environment and rehab centers."
– Elancovan s/o Jaganathan, Certificate III in Aged Care Work Part-time student
