Message from the CEO

CSM Academy International was established in April 2005. It offers Service Management related education programs that are enhanced through our linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena.

We recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees. The service industry now amounts for more than half of a country's GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business.

Service is everything to the success of your organization regardless of the nature of your industry, be it Healthcare, Hospitality, Tourism, IT and even manufacturing.

Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company, thus, our service management programs from certificate to master levels would cater to the entire company needs in all sectors.

We are committed to provide a high standard of service by promoting an environment conducive to student learning. Our lecture facilities cater to a capacity of 480 students. We have 4 individual classrooms that can accomodate 40, 40, 30 and 30 students respectively. One of the lecture hall can accomodate up to 80 students for seminars. We also have a health assessment laboratory with medical equipments and manikin for practical. Our normal classroom has a student teacher ratio of 40:1. Whereas for our Curtin nursing classes, we have a student teacher ratio of 30:1. We have developed transparent redress policies that were disseminated to our students and conveyed in our communication channel in the student handbook, website, etc to assure them that their welfare are also taken care of besides their study needs.

Detailed information pertaining to course pre-requisites, fees, non-tuition and other miscellaneous charges, grievance procedures, student attendance are contained in the student handbook, course leaflet and supporting literature published from time to time.

Our lecturers and tutors are selected based on their subject expertise, experience and dedication. We have 7 part-time lecturers who are practioners in the service industry for our Diploma in Service Management program which is the very first specialised diploma in the service area and the only one to date, 10 full-time dedicated tutors for our Nursing degree with our partner university and an overseas pool of 15 lecturers/professors/associate professors from our partner Universities who fly in to conduct intensive lectures on a regular basis. We also have a panel of 7 part-time nurse educators who are Singapore Registered Nurse to train our students in the Certificate III In Aged Care Work course. We spare no efforts to provide what is best for our students in their aspirations to achieve their dreams and ambitions.

Chief Executive Officer
CSM Academy International


	Message from the CEO CSM Academy International was established in April 2005. It offers Service Management related education programs that are enhanced through our linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena. We recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees. The service industry now amounts for more than half of a country's GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business. Service is everything to the success of your organization regardless of the nature of your industry, be it Healthcare, Hospitality, Tourism, IT and even manufacturing. Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company, thus, our service management programs from certificate to master levels would cater to the entire company needs in all sectors. We are committed to provide a high standard of service by promoting an environment conducive to student learning. Our lecture facilities cater to a capacity of 480 students. We have 4 individual classrooms that can accomodate 40, 40, 30 and 30 students respectively. One of the lecture hall can accomodate up to 80 students for seminars. We also have a health assessment laboratory with medical equipments and manikin for practical. Our normal classroom has a student teacher ratio of 40:1. Whereas for our Curtin nursing classes, we have a student teacher ratio of 30:1. We have developed transparent redress policies that were disseminated to our students and conveyed in our communication channel in the student handbook, website, etc to assure them that their welfare are also taken care of besides their study needs. Detailed information pertaining to course pre-requisites, fees, non-tuition and other miscellaneous charges, grievance procedures, student attendance are contained in the student handbook, course leaflet and supporting literature published from time to time. Our lecturers and tutors are selected based on their subject expertise, experience and dedication. We have 7 part-time lecturers who are practioners in the service industry for our Diploma in Service Management program which is the very first specialised diploma in the service area and the only one to date, 10 full-time dedicated tutors for our Nursing degree with our partner university and an overseas pool of 15 lecturers/professors/associate professors from our partner Universities who fly in to conduct intensive lectures on a regular basis. We also have a panel of 7 part-time nurse educators who are Singapore Registered Nurse to train our students in the Certificate III In Aged Care Work course. We spare no efforts to provide what is best for our students in their aspirations to achieve their dreams and ambitions. Chief Executive Officer CSM Academy International