Introduction

If you are working, you will invariably have to provide customer service in one way or another irregardless of your industry or job nature.

If you are schooling, you too will need to equip yourself with Service Skills to prepare for your working life and in your daily interaction with people you meet.

And to be able to do both of the above, being proficient in your English language is naturally required in your interaction with friends, communication with your customers, etc.