The First Service Management Diploma in Singapore
SDF/SRP/SEP Funding Approved!

"Service - all encompassing and key to our IT Services and solutions business especially since we cover Asia Pacific. Providing excellent customer service and maintaining a customer-centric focus are fundamental. Just as practical experience is beneficial, so is undergoing formal service training and cultivating a holistic understanding of service management. When my staff have undergone a service management program, it enhances my confidence in their service competence." Mr David Ng, General Manager of Products and Services Group and Regional Support Centre, NEC Solutions Asia Pacific Pte Ltd.

Why a Diploma in Service Management?

Arm yourself with a Diploma in Service Management to advance your career in any industry, be it the retail services, financial services, IT services, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and deliver quality service.

Service Management is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management ability; human-development and relationship skills; and communication and information technology knowledge, which focused on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.

The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services.

What are my career Prospects after I complete the Program?


Service Management positions are devoted to operations and management; systems and technology; and human resources:
Operations and management positions include customer service manager, call, help, or care center management, customer service operations manager, director of client relations and service expectations, service scheduling manager, service logistic management, and field service management.
Systems and technology positions include service pricing, database maintenance, communication systems, and e-commerce

Human Resource Management positions include career development, change management, and awards and recognition coordination.

Graduates furnish the leadership talent needed for the following service industries:

 Distribution (transportation, retail, wholesale)
Physical (communication, repair, utilities)
Business (finance, insurance, banking, public relations, consulting)
Personnel (human resources, entertainment)
Health (health care, elder care)
Public (education, non-profit social / membership organizations, public administration)

Subject Synopsis

General English Training 1A Elementary Statistics Help Desk Operations
General English Training 1B Information Technology Applications Intercultural Communications
Creativity And Applied Thinking Skills Mass Communications Training System
Fundamentals of Speech Meeting, Incentives, Conventions & Exhibitions Leadership in Service Organizations
Organizational Behaviour Destination Planning & Developement Personal and Business Ethics
Principles of Entrepreneurial Effectiveness Business Writing Customer Relations Management
Principles of Economics Marketing Organizational Management
Productivity and Quality Studies Risk Management Interpersonal Relations
Introduction to Hospitality to Tourism Financial and Managerial Accounting Supervision
Principles of Accounting Service Logistics
Social Psychology and Communications Service Quality Management  
Customer Service Skills Management Information System  

 

Why is so unique about this Program?

The broad curriculum places emphasis on a combination of course work in all General Studies areas - the humanities, the sciences and the arts in addition to the service specialization subjects forming a key part of an educational plan that nurtures graduates to live, think, and work creatively.

Service is all - encompassing and applicable in all industries. Hence, the service specialization subjects taught are service skills and knowledge applicable in any industry, be it retail services, financial services, IT services, hospitality, etc. A Service personnel meets customers of different cultures and personalities and as such, the general studies of psychology, culture, etc. will enhance your ability to deliver and manage services to a diverse audience.

Resident lecturers in Singapore are also handpicked from a pool of academics as well as industry practitioners to share their knowledge and experience with the students.

Course Duration
Part-time = 24 months, Full-time = 17 months

This two-year part-time Diploma in Service Management program, which is registered with the Ministry of Education, comprises a total of 33 subjects and is modeled after the broad based American education system.

Entry Requirements
G.C. E. "O" and "A" level holders who are keen to pursue a career in the Service industry.

Course Delivery & Assessment Methods
There will be four three-month semesters in a year with four to five subjects taught every semester.

Classes will be scheduled three times a week - 2 weeknights from 7pm to 10pm and one weekend from 2pm to 7pm at the CSM Academy International training premises.

Classes will be taught face to face and assessment is by a combination of assignments, projects and examinations.

Course Fee
S$9900 (before GST at prevailing rates) for the entire programme.

Application Fee (Non-refundable & Non-transferable)

S$50 (before GST at prevailing rates)
Students may be expected to purchase textbooks and other study materials.

International Student Admin Fee (Not applicable to Singaporeans / PRs)
 S$1000 (before GST at prevailing rates)

Course Commencement
27 May 2008

Deadline for Application
One month before commencement

How do I sign up?
Call 629 629 62 or Email: support@csmacademy.edu.sg