Corporate Profile
CSM Academy International is headquartered in Singapore to specifically address the needs of organisations in the training of their staff in Excellent Customer Service Skills and Management Skills, as this would translate into higher returns on a company's investment. To achieve this, CSM Academy International provide knowledge, experience sharing and tools on the psychological, behavioral, motivational and technological aspects of customer service and support as well as managerial skills via:
- Company wide in-house training sessions
- Public seminar
- Management conference with flown-in speakers
- Professional Service Qualifications
As Services is required in every industry and in most cases, training of services goes beyond the short seminars, CSM Academy International embarked on Service Management Academic Programmes to provide the workforce with more specialized Service qualifications in various industries such as:
Health Services
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General Services applicable in all industries
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