[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"nav-programmes":3,"course-slug-diploma-in-service-management":96},[4,11,36,52,59],{"courses":5,"slug":9,"title":10},[6],{"slug":7,"title":8},"mental-health","Graduate Certificate in Mental Health","masters","Masters",{"courses":12,"slug":34,"title":35},[13,16,19,22,25,28,31],{"slug":14,"title":15},"diploma-in-biomedical-science","Diploma in Biomedical Science",{"slug":17,"title":18},"diploma-in-business-administration","Diploma in Business Administration",{"slug":20,"title":21},"diploma-in-digital-media","Diploma in Digital Media",{"slug":23,"title":24},"diploma-in-healthcare-service-management","Diploma in Healthcare Service Management (English & Mandarin)",{"slug":26,"title":27},"diploma-in-individual-support-aging-disability","Diploma in Individual Support (Aging & Disability)",{"slug":29,"title":30},"diploma-in-service-management","Diploma in Service Management",{"slug":32,"title":33},"diploma-in-tourism-and-hospitality-management","Diploma in Tourism and Hospitality Management","diplomas","Diplomas",{"courses":37,"slug":50,"title":51},[38,41,44,47],{"slug":39,"title":40},"advanced-diploma-in-biomedical-science","Advanced Diploma in Biomedical Science",{"slug":42,"title":43},"advanced-diploma-in-business-administration","Advanced Diploma in Business Administration",{"slug":45,"title":46},"advanced-diploma-in-digital-media","Advanced Diploma in Digital Media",{"slug":48,"title":49},"advanced-diploma-in-tourism-and-hospitality-management","Advanced Diploma in Tourism and Hospitality Management","advanced-diplomas","Advanced Diplomas",{"courses":53,"slug":57,"title":58},[54],{"slug":55,"title":56},"wsq-higher-certificate-in-healthcare-nursing","WSQ Higher Certificate in Healthcare (Nursing)","wsq-programmes","WSQ Programmes",{"courses":60,"slug":94,"title":95},[61,64,67,70,73,76,79,82,85,88,91],{"slug":62,"title":63},"basic-cardiac-life-support-automated-external-defibrillator-training","(Short Course) Certificate - Basic Cardiac Life Support & Automated External Defibrillator Training",{"slug":65,"title":66},"caregiver-course-singapore","(Short Course) Certificate - Caregiver Course Singapore",{"slug":68,"title":69},"phlebotomy-3-days-course","(Short Course) Certificate - Phlebotomy Course",{"slug":71,"title":72},"certificate-in-aged-care-work","Certificate III in Aged Care Work",{"slug":74,"title":75},"certificate-in-biomedical-science","Certificate in Biomedical Science",{"slug":77,"title":78},"certificate-in-clinic-operations-and-support","Certificate in Clinic Operations & Support",{"slug":80,"title":81},"certificate-in-design-thinking","Certificate in Design Thinking",{"slug":83,"title":84},"certificate-in-hospitality-services","Certificate in Hospitality Services",{"slug":86,"title":87},"certificate-in-patient-engagement-and-health-promotion","Certificate in Patient Engagement & Health Promotion",{"slug":89,"title":90},"certificate-in-service-english","Certificate in Service English",{"slug":92,"title":93},"certificate-of-proficiency-in-english","Certificate of Proficiency in English","certificates","Certificates & Short Courses",{"apply":97,"award":30,"body":98,"brochure":97,"category":34,"categoryOrder":99,"course_highlights":100,"description":105,"disabled":106,"faq":97,"image":107,"imageHotspot":97,"key_info":108,"meta":114,"school":110,"slug":29,"title":30},null,"## Overview\n\nThe **Diploma in Service Management** helps advance your career in any industry, be it retail, financial, IT, travel services, or hospitality. Service is the key to success in every organization, and your ability to manage and deliver quality service is crucial for career success.\n\nThis program focuses on fulfilling the needs and expectations of customers by developing qualities in business and financial management, human development and relationship skills, and communication and information technology knowledge. It prepares graduates to work with emerging profit and non-profit service sector companies and to effectively manage the design, development, and delivery of services.\n\n### Key Objectives\n*   Equip students with service skills and knowledge applicable in any industry.\n*   Enhance ability to deliver and manage services to a diverse audience through general studies like psychology and culture.\n*   Nurture graduates to live, think, and work creatively.\n\n---\n\n## Curriculum\n\nThis two-year part-time (or 12-month full-time) program comprises a total of 16 subjects.\n\n### Course Modules\n\n*   General English\n*   Service Quality Management\n*   Business Law and Ethics\n*   Principles of Economics & Statistics\n*   Business Technology and Applications\n*   Financial and Accounting Management\n*   Helpdesk\n*   Principles of Entrepreneurial Effectiveness\n*   Design for Individual, Other and Society\n*   Design Thinking Tools\n*   Design Thinking Process\n*   Principles of Marketing\n*   Hospitality & Tourism\n*   Management & Organizational Behaviour\n*   Human Resources Management\n*   Social Psychology & Communication\n\n---\n\n## Entry Requirements\n\n### Minimum Academic Requirements\n*   **GCE ‘A’ level** with at least 3 passes or equivalent; OR\n*   **GCE ‘O’ Level** holder with a minimum age of 30 at the point of application and 8 years of working experience.\n\n### English Language Requirement\n*   GCE ‘A’ Level pass in English or equivalent.\n\n---\n\n## Fees\n\n| Student Type | Application Fee | Full Course Fee |\n| :--- | :--- | :--- |\n| **Local Students** | S$50.00 | S$9,900.00 |\n| **International Students** | S$600.00 | S$10,900.00 |\n\n*   *Fees are in Singapore Dollars and subject to GST and Fee Protection Scheme.*\n*   *Application fees are non-refundable and non-transferable.*\n*   *Local Student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.*\n\n---\n\n## Assessment & Graduation\n\n### Assessment Methodology\nStudents are assessed through examinations, assignments, and projects.\n\n### Graduation Requirements\nTo graduate, a student must complete and pass all 16 modules.\n*   **Local Students:** Must achieve an attendance of 75%.\n*   **International Students:** Must achieve an attendance of 90% in any month.\n\nUpon successful completion, the **Diploma in Service Management** will be conferred by **CSM Academy International**.\n\n---\n\n## Career Opportunities\n\nGraduates are equipped for leadership and management positions in various service industries, including:\n\n*   **Operations & Management:** Customer service manager, call\u002Fhelp centre manager, service logistic manager.\n*   **Systems & Technology:** Service pricing, database maintenance, e-commerce.\n*   **Human Resources:** Career development, change management.\n\n**Target Industries:**\n*   Distribution (Transportation, Retail, Wholesale)\n*   Physical (Communication, Repair, Utilities)\n*   Business (Finance, Insurance, Banking, Consulting)\n*   Health (Healthcare, Eldercare)\n*   Public (Education, Non-profit, Public Administration)",3,[101,102,103,104],"Comprehensive curriculum covering 16 modules including Service Quality, Business Law, and Marketing","Relevant for diverse industries: retail, financial, IT, hospitality, and more","Focus on leadership, operations, systems, and human resource management","Pathway to careers in customer service, helpdesk management, and client relations","Advance your career in any industry with essential service management skills for retail, financial, IT, travel, and hospitality sectors.",false,"https:\u002F\u002Fcdn.sanity.io\u002Fimages\u002Fl7otvznt\u002Fproduction\u002Fd2e073a3e8d271c156374c140aac81fed5270d3d-840x450.jpg",{"accreditation":109,"awarding_body":110,"delivery":111,"duration":112,"intake":113},"EduTrust Certified","CSM Academy International","Lectures, tutorials and independent learning","Part-Time: 24 months | Full-Time: 12 months","Email to Enquire",{"description":115,"title":116},"Master the art of service management. Learn to deliver quality service, manage operations, and lead in various service industries.","Diploma in Service Management | CSM Academy",1786594502279]