Overview

The Diploma in Service Management helps advance your career in any industry, be it retail, financial, IT, travel services, or hospitality. Service is the key to success in every organization, and your ability to manage and deliver quality service is crucial for career success.

This program focuses on fulfilling the needs and expectations of customers by developing qualities in business and financial management, human development and relationship skills, and communication and information technology knowledge. It prepares graduates to work with emerging profit and non-profit service sector companies and to effectively manage the design, development, and delivery of services.

Key Objectives

Equip students with service skills and knowledge applicable in any industry.
Enhance ability to deliver and manage services to a diverse audience through general studies like psychology and culture.
Nurture graduates to live, think, and work creatively.

Curriculum

This two-year part-time (or 12-month full-time) program comprises a total of 16 subjects.

Course Modules

General English
Service Quality Management
Business Law and Ethics
Principles of Economics & Statistics
Business Technology and Applications
Financial and Accounting Management
Helpdesk
Principles of Entrepreneurial Effectiveness
Design for Individual, Other and Society
Design Thinking Tools
Design Thinking Process
Principles of Marketing
Hospitality & Tourism
Management & Organizational Behaviour
Human Resources Management
Social Psychology & Communication

Entry Requirements

Minimum Academic Requirements

GCE ‘A’ level with at least 3 passes or equivalent; OR
GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience.

English Language Requirement

GCE ‘A’ Level pass in English or equivalent.

Fees

Student Type	Application Fee	Full Course Fee
Local Students	S$50.00	S$9,900.00
International Students	S$600.00	S$10,900.00

Fees are in Singapore Dollars and subject to GST.
Application fees are non-refundable and non-transferable.
Local Student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.

Assessment & Graduation

Assessment Methodology

Students are assessed through examinations, assignments, and projects.

Graduation Requirements

To graduate, a student must complete and pass all 16 modules.

Local Students: Must achieve an attendance of 75%.
International Students: Must achieve an attendance of 90% in any month.

Upon successful completion, the Diploma in Service Management will be conferred by CSM Academy International.

Career Opportunities

Graduates are equipped for leadership and management positions in various service industries, including:

Operations & Management: Customer service manager, call/help centre manager, service logistic manager.
Systems & Technology: Service pricing, database maintenance, e-commerce.
Human Resources: Career development, change management.

Target Industries:

Distribution (Transportation, Retail, Wholesale)
Physical (Communication, Repair, Utilities)
Business (Finance, Insurance, Banking, Consulting)
Health (Healthcare, Eldercare)
Public (Education, Non-profit, Public Administration)