[{"data":1,"prerenderedAt":205},["ShallowReactive",2],{"all-categories":3,"all-courses":38,"course-diplomas-diploma-in-service-management":188},[4,9,14,19,24,28,33],{"description":5,"order":6,"slug":7,"title":8},"Postgraduate and Master's degree programmes for career advancement.",1,"masters","Masters",{"description":10,"order":11,"slug":12,"title":13},"Undergraduate degree programmes in healthcare and service management.",2,"bachelors","Bachelors",{"description":15,"order":16,"slug":17,"title":18},"Diploma programmes for professional development.",3,"diplomas","Diplomas",{"description":20,"order":21,"slug":22,"title":23},"Advanced diploma programmes for specialised knowledge.",5,"advanced-diplomas","Advanced Diplomas",{"description":25,"order":21,"slug":26,"title":27},"SkillsFuture Singapore Workforce Skills Qualifications programmes.","wsq-programmes","WSQ Programmes",{"description":29,"order":30,"slug":31,"title":32},"Certificate programmes for foundational skills.",6,"certificates","Certificates",{"description":34,"order":35,"slug":36,"title":37},"Short courses and continuing professional development.",7,"short-courses","Short Courses",[39,46,51,56,61,67,73,79,84,89,94,99,104,109,114,119,124,130,135,140,145,151,156,161,167,173,178,183],{"award":40,"category":22,"categoryOrder":21,"description":41,"disabled":42,"image":43,"school":44,"slug":45,"title":40},"Advanced Diploma in Biomedical Science","Deepen your expertise in biomedical science with advanced training in microbiology, physiology, biochemistry, and genetics.",false,"https://cdn.sanity.io/images/l7otvznt/production/94ba414c2dd76b91cc65b89300c815163e3d51c3-840x450.jpg","CSM Academy International","advanced-diploma-in-biomedical-science",{"award":47,"category":22,"categoryOrder":21,"description":48,"disabled":42,"image":49,"school":44,"slug":50,"title":47},"Advanced Diploma in Business Administration","Elevate your business acumen with advanced training in strategic management, international business, and entrepreneurship.","https://cdn.sanity.io/images/l7otvznt/production/5532186d04963786ab1c5ad536b7cc77a65ef8e8-840x450.jpg","advanced-diploma-in-business-administration",{"award":52,"category":22,"categoryOrder":21,"description":53,"disabled":42,"image":54,"school":44,"slug":55,"title":52},"Advanced Diploma in Digital Media","Boost your portfolio with advanced skills in character animation, visual effects, motion graphics, and web development.","https://cdn.sanity.io/images/l7otvznt/production/0a9bdde3da81008b5c2b7e2455035e5db3461bf4-840x450.jpg","advanced-diploma-in-digital-media",{"award":57,"category":22,"categoryOrder":21,"description":58,"disabled":42,"image":59,"school":44,"slug":60,"title":57},"Advanced Diploma in Tourism and Hospitality Management","Acquire advanced knowledge and skills in banquet, bar, and destination management for a successful career in tourism and hospitality.","https://cdn.sanity.io/images/l7otvznt/production/b31e0295dd012015f4dc35d15a78f8ad4a6a3f42-840x450.jpg","advanced-diploma-in-tourism-and-hospitality-management",{"award":62,"category":12,"categoryOrder":11,"description":63,"disabled":42,"image":64,"school":65,"slug":66,"title":62},"Bachelor of Science (Nursing Studies)","A top-up degree accredited by SNB, designed for Registered Nurses to advance their practice and expertise.","https://cdn.sanity.io/images/l7otvznt/production/bba79fb7c1f45538304d974ab7d3a9a42d4e5630-1620x1080.jpg","Edith Cowan University (ECU)","nursing",{"award":68,"category":36,"categoryOrder":35,"description":69,"disabled":42,"image":70,"school":44,"slug":71,"title":72},"Basic Cardiac Life Support & AED Certification","Equip yourself with the knowledge and confidence to handle cardiac emergencies. Learn CPR and AED use effectively.","https://cdn.sanity.io/images/l7otvznt/production/74bc0673700d683511bab014d67f3f15ae93e738-840x450.jpg","basic-cardiac-life-support-automated-external-defibrillator-training","Basic Cardiac Life Support & Automated External Defibrillator Training",{"award":74,"category":31,"categoryOrder":30,"description":75,"disabled":42,"image":76,"school":44,"slug":77,"title":78},"Certificate of Completion","A comprehensive course designed to equip individuals with essential skills for caring for the elderly, including infection control and daily care tasks.","https://cdn.sanity.io/images/l7otvznt/production/bf8d56b02323a26c0bf0c0c1c0064f49e757086f-1620x1080.jpg","caregiver-course-singapore","Caregiver Course Singapore",{"award":80,"category":31,"categoryOrder":30,"description":81,"disabled":42,"image":82,"school":44,"slug":83,"title":80},"Certificate III in Aged Care Work","Equips learners with essential skills to handle the social, physical, and psychological wellbeing of the elderly, promoting graceful aging.","https://cdn.sanity.io/images/l7otvznt/production/932b119728e7c7fab386374b7f9c5bcab60e1a6e-1536x1024.jpg","certificate-in-aged-care-work",{"award":85,"category":31,"categoryOrder":30,"description":86,"disabled":42,"image":87,"school":44,"slug":88,"title":85},"Certificate in Biomedical Science","Start your journey in biomedical science. Learn fundamentals of human health, disease, genetics, and molecular cell biology.","https://cdn.sanity.io/images/l7otvznt/production/8904435caef7fe42f10557eb320c9bdad5510cf3-1620x1080.jpg","certificate-in-biomedical-science",{"award":90,"category":31,"categoryOrder":30,"description":91,"disabled":42,"image":92,"school":44,"slug":93,"title":90},"Certificate in Design Thinking","Master the art of design thinking. Learn to reframe problems, innovate, and drive dynamic transformations in your organization.","https://cdn.sanity.io/images/l7otvznt/production/66d4fcab21471e4630a7d4ac458574c91df07f62-1620x1080.jpg","certificate-in-design-thinking",{"award":95,"category":31,"categoryOrder":30,"description":96,"disabled":42,"image":97,"school":44,"slug":98,"title":95},"Certificate in Hospitality Services","Launch your career in hospitality. Gain practical skills in F&B operations, housekeeping, and customer service.","https://cdn.sanity.io/images/l7otvznt/production/609cd1cee423ad259c7316040f2e1d0c07e21ee5-1620x1080.jpg","certificate-in-hospitality-services",{"award":100,"category":31,"categoryOrder":30,"description":101,"disabled":42,"image":102,"school":44,"slug":103,"title":100},"Certificate in Service English","Master English for professional service interactions. Improve your pronunciation, grammar, and communication skills for customer-facing roles.","https://cdn.sanity.io/images/l7otvznt/production/33639a298e93ca4fe780a7982665d78d96c8f193-1620x1080.jpg","certificate-in-service-english",{"award":105,"category":31,"categoryOrder":30,"description":106,"disabled":42,"image":107,"school":44,"slug":108,"title":105},"Certificate of Proficiency in English","Achieve competence in English for social and academic contexts. Integrate reading, writing, listening, and speaking skills.","https://cdn.sanity.io/images/l7otvznt/production/ce4c5da983add6bff1bb1701c3c887dcab12fb02-1620x1080.jpg","certificate-of-proficiency-in-english",{"award":110,"category":17,"categoryOrder":16,"description":111,"disabled":42,"image":112,"school":44,"slug":113,"title":110},"Diploma in Biomedical Science","Start your journey in the biomedical sector with state-of-the-art knowledge, laboratory skills, and innovation training.","https://cdn.sanity.io/images/l7otvznt/production/b52725e2120bd98c22106af73b78a0883f845d37-840x450.jpg","diploma-in-biomedical-science",{"award":115,"category":17,"categoryOrder":16,"description":116,"disabled":42,"image":117,"school":44,"slug":118,"title":115},"Diploma in Business Administration","Gain essential business knowledge and practical skills for careers in commercial, financial, and service sectors.","https://cdn.sanity.io/images/l7otvznt/production/ab877b52384e4f787e27d8b3741f795179008fa9-1536x1024.jpg","diploma-in-business-administration",{"award":120,"category":17,"categoryOrder":16,"description":121,"disabled":42,"image":122,"school":44,"slug":123,"title":120},"Diploma in Digital Media","Launch your creative career with skills in 2D animation, 3D modeling, digital imaging, and interactive media development.","https://cdn.sanity.io/images/l7otvznt/production/349cb821749667c395490f03a4983b7870f15069-840x450.jpg","diploma-in-digital-media",{"award":125,"category":17,"categoryOrder":16,"description":126,"disabled":42,"image":127,"school":44,"slug":128,"title":129},"Diploma in Healthcare Service Management","Empower yourself to lead in healthcare. Learn operations, finance, and AI integration in this 8-month blended learning diploma.","https://cdn.sanity.io/images/l7otvznt/production/393371556c52525aafb49a7d8a56f5784b5d345d-840x450.jpg","diploma-in-healthcare-service-management","Diploma in Healthcare Service Management (English & Mandarin)",{"award":131,"category":17,"categoryOrder":16,"description":132,"disabled":42,"image":133,"school":44,"slug":134,"title":131},"Diploma in Individual Support (Aging & Disability)","Step into the healthcare industry with confidence. Learn to provide person-centred care for aging and disability support in this 6-month blended course.","https://cdn.sanity.io/images/l7otvznt/production/ae73e798043236bb58cc85781f9fad043c791fa6-840x450.jpg","diploma-in-individual-support-aging-disability",{"award":136,"category":17,"categoryOrder":16,"description":137,"disabled":42,"image":138,"school":44,"slug":139,"title":136},"Diploma in Service Management","Advance your career in any industry with essential service management skills for retail, financial, IT, travel, and hospitality sectors.","https://cdn.sanity.io/images/l7otvznt/production/d2e073a3e8d271c156374c140aac81fed5270d3d-840x450.jpg","diploma-in-service-management",{"award":141,"category":17,"categoryOrder":16,"description":142,"disabled":42,"image":143,"school":44,"slug":144,"title":141},"Diploma in Tourism and Hospitality Management","Start your journey in the hospitality industry with essential skills in F&B, front office, housekeeping, and tourism management.","https://cdn.sanity.io/images/l7otvznt/production/19ffcc4f3fd06f97c954db44fff21f04fce1516d-840x450.jpg","diploma-in-tourism-and-hospitality-management",{"award":146,"category":36,"categoryOrder":35,"description":147,"disabled":42,"image":148,"school":44,"slug":149,"title":150},"Certificate of Attendance","A face-to-face seminar with Prof. Karen Strickland on strategies for mental wellness and building thriving communities.","https://cdn.sanity.io/images/l7otvznt/production/2960636c2d37f5f7a11ca957aa6f6b267c7fb170-840x450.jpg","empowering-communities-thriving-workforce-seminar","Empowering Communities, Thriving Workforce Seminar",{"award":146,"category":36,"categoryOrder":35,"description":152,"disabled":42,"image":153,"school":44,"slug":154,"title":155},"Join Prof. Karen Strickland in this webinar to explore transformative strategies for mental wellness in communities and workplaces.","https://cdn.sanity.io/images/l7otvznt/production/af5acc541c64a3998e87e3b0e5200f7701fbde0f-840x450.jpg","empowering-communities-thriving-workforce-webinar","Empowering Communities, Thriving Workforce Webinar",{"award":157,"category":31,"categoryOrder":30,"description":158,"disabled":42,"image":159,"school":44,"slug":160,"title":157},"Graduate Certificate in Mental Health","This course provides students with fundamental knowledge and skills in mental health, focusing on the Singapore context.","https://cdn.sanity.io/images/l7otvznt/production/e2a946ffdad365d7727a58c0d304e7a15019ec25-1920x1610.jpg","mental-health",{"award":162,"category":7,"categoryOrder":6,"description":163,"disabled":42,"image":164,"school":165,"slug":166,"title":162},"Master of Science in Dementia Studies","A premier postgraduate program focused on supporting individuals and families living with dementia, delivered by the University of Stirling.","https://cdn.sanity.io/images/l7otvznt/production/8eff4fa3a7883483c6b445d0beb082effa1378cf-1620x1080.jpg","University of Stirling","dementia-studies",{"award":168,"category":36,"categoryOrder":35,"description":169,"disabled":42,"image":170,"school":44,"slug":171,"title":172},"Certificate of Attendance / Certificate of Completion","Equip yourself with the knowledge and confidence to handle blood extraction. Learn venepuncture techniques effectively.","https://cdn.sanity.io/images/l7otvznt/production/f97fba7c30444459f0d4b1b37d071a4e0aa06230-1600x1200.jpg","phlebotomy-3-days-course","Phlebotomy 3 Days Course",{"award":174,"category":22,"categoryOrder":21,"description":175,"disabled":42,"image":176,"school":165,"slug":177,"title":174},"Postgraduate Certificate in Dementia Studies","A foundational postgraduate certificate offering critical perspectives on dementia and best practices in care.","https://cdn.sanity.io/images/l7otvznt/production/5fc84897da8576ae27c1f343de32296b781293c3-1620x1080.jpg","pgc-dementia",{"award":179,"category":22,"categoryOrder":21,"description":180,"disabled":42,"image":181,"school":165,"slug":182,"title":179},"Postgraduate Diploma in Dementia Studies","An intermediate postgraduate qualification providing in-depth, research-based knowledge of dementia and approaches to care.","https://cdn.sanity.io/images/l7otvznt/production/f6e9c36ebb0cf8deeeec7310ab7b171a799018e0-1620x1080.jpg","pgd-dementia",{"award":184,"category":26,"categoryOrder":21,"description":185,"disabled":42,"image":186,"school":44,"slug":187,"title":184},"WSQ Higher Certificate in Healthcare (Nursing)","Take the next step in your healthcare journey with the WSQ Higher Certificate in Healthcare (Nursing). Gain practical experience and specialized skills.","https://cdn.sanity.io/images/l7otvznt/production/6993e7943f8631fe7efc1be0c52f185e2c1d72d7-840x450.jpg","wsq-higher-certificate-in-healthcare-nursing",{"apply":189,"award":136,"body":190,"brochure":191,"category":17,"categoryOrder":16,"course_highlights":192,"description":137,"disabled":42,"faq":191,"image":138,"key_info":197,"meta":202,"school":44,"slug":139,"title":136},"https://csmacademy.edu.sg/apply/","## Overview\n\nThe **Diploma in Service Management** helps advance your career in any industry, be it retail, financial, IT, travel services, or hospitality. Service is the key to success in every organization, and your ability to manage and deliver quality service is crucial for career success.\n\nThis program focuses on fulfilling the needs and expectations of customers by developing qualities in business and financial management, human development and relationship skills, and communication and information technology knowledge. It prepares graduates to work with emerging profit and non-profit service sector companies and to effectively manage the design, development, and delivery of services.\n\n### Key Objectives\n*   Equip students with service skills and knowledge applicable in any industry.\n*   Enhance ability to deliver and manage services to a diverse audience through general studies like psychology and culture.\n*   Nurture graduates to live, think, and work creatively.\n\n---\n\n## Curriculum\n\nThis two-year part-time (or 12-month full-time) program comprises a total of 16 subjects.\n\n### Course Modules\n\n*   General English\n*   Service Quality Management\n*   Business Law and Ethics\n*   Principles of Economics & Statistics\n*   Business Technology and Applications\n*   Financial and Accounting Management\n*   Helpdesk\n*   Principles of Entrepreneurial Effectiveness\n*   Design for Individual, Other and Society\n*   Design Thinking Tools\n*   Design Thinking Process\n*   Principles of Marketing\n*   Hospitality & Tourism\n*   Management & Organizational Behaviour\n*   Human Resources Management\n*   Social Psychology & Communication\n\n---\n\n## Entry Requirements\n\n### Minimum Academic Requirements\n*   **GCE ‘A’ level** with at least 3 passes or equivalent; OR\n*   **GCE ‘O’ Level** holder with a minimum age of 30 at the point of application and 8 years of working experience.\n\n### English Language Requirement\n*   GCE ‘A’ Level pass in English or equivalent.\n\n---\n\n## Fees\n\n| Student Type | Application Fee | Full Course Fee |\n| :--- | :--- | :--- |\n| **Local Students** | S$50.00 | S$9,900.00 |\n| **International Students** | S$600.00 | S$10,900.00 |\n\n*   *Fees are in Singapore Dollars and subject to GST.*\n*   *Application fees are non-refundable and non-transferable.*\n*   *Local Student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.*\n\n---\n\n## Assessment & Graduation\n\n### Assessment Methodology\nStudents are assessed through examinations, assignments, and projects.\n\n### Graduation Requirements\nTo graduate, a student must complete and pass all 16 modules.\n*   **Local Students:** Must achieve an attendance of 75%.\n*   **International Students:** Must achieve an attendance of 90% in any month.\n\nUpon successful completion, the **Diploma in Service Management** will be conferred by **CSM Academy International**.\n\n---\n\n## Career Opportunities\n\nGraduates are equipped for leadership and management positions in various service industries, including:\n\n*   **Operations & Management:** Customer service manager, call/help centre manager, service logistic manager.\n*   **Systems & Technology:** Service pricing, database maintenance, e-commerce.\n*   **Human Resources:** Career development, change management.\n\n**Target Industries:**\n*   Distribution (Transportation, Retail, Wholesale)\n*   Physical (Communication, Repair, Utilities)\n*   Business (Finance, Insurance, Banking, Consulting)\n*   Health (Healthcare, Eldercare)\n*   Public (Education, Non-profit, Public Administration)",null,[193,194,195,196],"Comprehensive curriculum covering 16 modules including Service Quality, Business Law, and Marketing","Relevant for diverse industries: retail, financial, IT, hospitality, and more","Focus on leadership, operations, systems, and human resource management","Pathway to careers in customer service, helpdesk management, and client relations",{"accreditation":198,"awarding_body":44,"delivery":199,"duration":200,"intake":201},"EduTrust Certified","Lectures, tutorials and independent learning","Part-Time: 24 months | Full-Time: 12 months","January, April, July, October",{"description":203,"title":204},"Master the art of service management. Learn to deliver quality service, manage operations, and lead in various service industries.","Diploma in Service Management | CSM Academy",1784874022912]