Policies and Procedures
Clear, contract-aligned policies for refunds, transfers, withdrawals, and deferments.
Overview
CSM Academy International maintains transparent student policies that comply with the requirements and terms of the Standard PEI-Student Contract. These pages explain when and how you may request a refund, transfer, withdrawal, or deferment, and what to expect during processing.
All requests are assessed against the signed Student Contract, supporting documentation, and applicable regulatory requirements. Students below 18 years of age require written consent from a parent or legal guardian for transfer, withdrawal, and deferment applications.
Refund Policy & Procedures
Circumstances where refunds may apply, eligibility criteria, the Schedule D refund table, and how to submit a refund request.
Transfer Policy & Procedures
How to transfer between courses or modes of study, counselling requirements, fees, and Student’s Pass implications.
Course Withdrawal Policy & Procedures
Voluntary and non-delivery withdrawals, counselling, processing timelines, and refund assessment.
Deferment Policy & Procedures
Temporary postponement of a course or module, eligibility, fees, and the resumption process.